The roster turns over constantly — every new courier means re-training the basics from scratch.
Logistics & Courier
Get every new courier field-ready in a day, and keep delivery standards identical across every depot.
The courier roster turns over constantly, and a new hire is on the road before anyone teaches the app, the delivery SOP, or safety. Turn courier onboarding and daily standards into short WhatsApp lessons, proof-of-delivery photos, and manager alerts.
WhatsApp lessonDelivery & safety basics
Delivery & safety basics
Confirm address and recipient. Photo proof on every drop. Helmet on, never ride against traffic.
Quick check: recipient not home — what are the 3 steps before you mark the parcel undelivered?
Manager alert
6 couriers skipped the proof-of-delivery photo today. New-starter group needs a reminder.
1 dayfield-ready
24/7SOP Q&A
photodelivery proof
Why this works
Codify once, onboard every new courier the same way — without a classroom.
Your operations and training lead defines the standard once. The system turns it into short WhatsApp lessons, proof-of-delivery photos, quizzes, reminders, and depot-level alerts — reaching couriers on the only channel they actually use.
WhatsApp lessons
01Day-1 app, scan, and route walkthrough
02Address, recipient, and proof-of-delivery photo
03Recipient-not-home steps
Manager output
AlertWhich couriers skipped today's proof-of-delivery photo?
NudgeWho keeps missing the recipient-not-home steps?
CoachWhich new starters need the app and route lesson before tomorrow?
What couriers actually say
The pain is loud, public, and unsolved.
Senior couriers yell at new ones, who quit within days — onboarding churn on repeat.
New couriers get about a day of training, then start a shift the next morning with live parcels.
“Training was all just talk” and it does not survive contact with the field.
Every depot runs its own rules, so the standard differs branch to branch.
Safety and what-to-do-after-an-accident are never actually taught.
Operating model
Training keeps moving after the first session.
What to train
Onboarding, delivery SOPs, and safety.
Day-1 app, scan, and route walkthrough
Address, recipient, and proof-of-delivery photo
Recipient-not-home steps
Customer handling and complaints
Cash on delivery and returns
Helmet, traffic, and accident protocol
Example modules
What a courier can receive on day one and every day.
Onboarding: app login, scan, route, and first-delivery walkthrough on day one.
sentProof of delivery: address and recipient check, photo on drop, and exception codes.
sentRecipient not home: the 3 steps before marking a parcel undelivered.
sentCustomer script: greeting, handover, and complaint de-escalation.
nudgeCash and returns: COD handling, change, and return-to-depot flow.
nudgeSafety: helmet, no wrong-way riding, and what to do after an accident.
nudgeManager view
Managers see who needs coaching, not just who was hired.
Training healthDelivery & safety basics
Live82%field-ready
14SOP Q&A
3delivery proof
Which couriers skipped today's proof-of-delivery photo?
Who keeps missing the recipient-not-home steps?
Which new starters need the app and route lesson before tomorrow?
Which depot is drifting on the customer-handling standard?
Suggested action
6 couriers skipped the proof-of-delivery photo today. New-starter group needs a reminder.
Pilot
Map our depotsLaunch with one depot or city.
Upload your delivery SOPs and onboarding steps, pick the first roles, and start sending day-one lessons, proof-of-delivery checks, and manager alerts in two weeks.