Attendant turnover is constant — you re-train fire and fuel-handling basics from scratch, every time.
Fuel & Forecourt
Get every station attendant safe and consistent from the first shift, across every dealer site.
On the forecourt, attendant turnover is constant and a new hire pumps fuel before anyone teaches fire and spill safety. Turn safety, service, and selling standards into short WhatsApp lessons, photo checks, and manager alerts — even at dealer-operated stations.
WhatsApp lessonFuel safety basics
Fuel safety basics
Engine off, no phone at the pump. Ground static. Stop at the click. Clean any spill immediately.
Quick check: a customer keeps the engine running while you fuel the car — what do you do first?
Manager alert
3 stations skipped today's safety check-in. Forecourt teams need a fire-safety reminder.
1 shiftsafety-ready
24/7SOP Q&A
photoforecourt checks
Why this works
Codify safety and service once, train every station the same way.
Your operations, HSE, and training lead defines the standard once. The system turns it into short WhatsApp lessons, photo checks, quizzes, reminders, and station-level alerts — reaching attendants on the channel they already use, even at dealer-operated sites.
WhatsApp lessons
01Fuel-handling and fire safety
02Spill and static-electricity response
03Short-fill and cash-handling integrity
Manager output
AlertWhich stations skipped today's safety check-in?
NudgeWho keeps missing the fuel-handling safety steps?
CoachWhich new attendants need the upsell and service script before the weekend?
What goes wrong on the forecourt
Safety and standards slip where it matters most.
A new attendant is pumping fuel before anyone has taught fire, static, and spill safety.
Short-fill (“eksik benzin”) and cash disputes quietly erode customer trust at the pump.
Every dealer station runs its own way, so the brand standard never reaches the forecourt.
Upsell at the pump — market, oil, washer fluid, car wash, loyalty card — is skipped or inconsistent.
Fire and incident protocol lives in a binder and is never actually practiced.
Operating model
Training keeps moving after the first session.
What to train
Safety, service, and selling at the pump.
Fuel-handling and fire safety
Spill and static-electricity response
Short-fill and cash-handling integrity
Pump-to-customer service script
Market, oil, and car-wash upsell
Incident and emergency protocol
Example modules
What a station can receive on shift one and every day.
Safety: engine off, no phone at the pump, grounding, stop-at-click, and spill response.
sentCash and integrity: correct fill, change, card handling, and dispute de-escalation.
sentService script: greeting, fuel confirm, windshield and oil offer, and loyalty card.
sentUpsell: market, motor oil, washer fluid, and car-wash prompts at the pump.
nudgeEmergency: fire steps, fuel spill, and who to call — with a photo-proof check.
nudgeDaily check: wrong answers receive a repeat safety lesson before the next shift.
nudgeManager view
Managers see who needs coaching, not just who was hired.
Training healthFuel safety basics
Live82%safety-ready
14SOP Q&A
3forecourt checks
Which stations skipped today's safety check-in?
Who keeps missing the fuel-handling safety steps?
Which new attendants need the upsell and service script before the weekend?
Which dealer station is drifting on the brand standard?
Suggested action
3 stations skipped today's safety check-in. Forecourt teams need a fire-safety reminder.
Pilot
Map our stationsLaunch with one region or dealer cluster.
Upload your HSE and service SOPs, pick the first roles, and start sending shift-one safety lessons, forecourt checks, and manager alerts in two weeks.